We operate a “Treating Customers Fairly” policy in order to understand the needs and interests of our clients and to serve them best. Treating customers fairly is core to our culture and how we behave and conduct our business.
Treating customers fairly policy takes into account, not only how we use our clients details, but how we deal with them at all stages of our business relationship. This includes:
How we do this?
We are committed to providing customers with an excellent level of service.
Have a complaint?
Your opinion is greatly valued and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.
Should you have a complaint, or if you are dissatisfied in any way, please visit the contact us page following which we will refer it on to the relevant complaints department on your behalf.
For our complaints procedure, please click here
Last Updated: November 2022